MAIN DUTIES
As we have a bar all applicants need to be over 18
Below is a list of the types of duties that are associated with your role, please note that this list is a guide and not a definitive list of duties.
- Serve customers taking account of the principles of good customer service, remaining helpful and courteous at all times. Including dealing with; bookings, customer queries, complaints (initial stage) etc. either in person or via telephone, email, fax.
- Work on all the sites departments as required i.e. bowling reception, lanes, shoe bar, prize shop, food outlets, bars, pool bar, etc.
- Promote the sites facilities, offers, membership schemes etc. to potential new and existing customers using the following methods; over the phone, handing out pos material, using the sites PA system, etc.
- To assist on promotions, themed events, exhibitions etc. Occasionally these may be off site.
- Carry out cleaning duties as instructed.
- Ensure that all Bowling and Machine faults are reported correctly.
- Ensure that all transactions are dealt with correctly and that any errors are reported to management.
- Ensure the correct handling of both cash and token floats at all times as trained.
- Operate any of the site attractions as required and trained.
- Carry out replenishment tasks i.e. refilling vending machines, re-stocking bars, re-stocking the prize shop etc.
- Receiving deliveries.
- Work with senior management and colleagues to identify opportunities to increase the areas market share of trade within the locality.
- Provide training and direction to other employees.
- Carry out weekly employee team chats.
- Carry out stock takes as required.
- Carry out machine collections.
- Carry out staff appraisals
- Carry out interviews
- Complete employee rotas as instructed.
- Complete employee time sheets each shift. Deal with poor time keeping.
- Carry out disciplinary investigations.
- Carry out the end of day banking and the completion of the WRW.
RESPONSIBILITES
Below is a list of the types of responsibilities that are associated with your role, please note that this list is a guide and not a definitive list.
- Carry out all duties as trained.
- Ensure that all polices and procedures set out in the Operations Manual are being followed at all times.
- Ensure that all polices and procedures set out in the Stocklink Site manual are being carried out correctly at all times.
- Ensure that all Licensing legislation is being enforced at all times as per the licensing compliance module.
- Ensure that all Food and Hygiene legislation is being enforced at all times as per the compliance module.
- Ensure that all Gambling legislation is being enforced at all times as per the gambling compliance module.
- Ensure that all Health and Safety legislation is being enforced at all times as per the companied H&S manual and compliance module.
- Ensure all paperwork that you are responsible for is correctly completed.
- Ensure all visitors are dealt with correctly as trained i.e. police, enforcement officers, workmen, company reps etc.
- Ensure that all incidents/accidents are dealt with as set out in the incident reporting procedure.
- Ensure that the site is opened and closed correctly.
- Ensure that all monies are correctly handled and stored at all times.
- Ensure all back office areas are secure at all times.
- Ensure that the floor rota is correctly implemented and followed.
- Ensure that all employees are wearing the correct uniform at the start of their shift.
- Ensure that the Bar and Kitchen cleaning rotas are being completed to a high standard.
- Ensure that all Bar and Kitchen checks are being carried out and recorded correctly.
- Ensure that the machine cleaning is being carried to a high standard.
- Ensure that the ‘shift running’ checklist is being followed and ticked off throughout the shift.
- You must be clean and tidy at all times in your appearance.
- Develop a good working relationship between your colleagues and management.
- Ensure that the Under 21 policy is being carried out.
- Ensure that all excluded customers are not granted entry.
Job Types: Full-time, Part-time
Part-time hours: 16 per week
Salary: £10.18-£10.50 per hour
Benefits:
- Employee discount
- Store discount
Schedule:
- 8 hour shift
- Day shift
- Night shift
- Weekend availability
Work Location: In person
Reference ID: KW RECEPTION
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